Privacy Policy

This Privacy Policy explains how Aventura Quads Salou / AventuraQuads processes personal data relating to users of aventuraquads.com.

1. Data Controller

2. Personal data we may process

Depending on how users contact us or use our services, we may process information such as name, telephone number, email address, information submitted through forms or communications, information required to manage enquiries or bookings and, where applicable, invoicing information.

Certain technical information relating to the operation, security and measurement of the website may also be processed in accordance with cookie settings and user preferences where consent is required.

3. Purposes of processing

Personal data may be processed in order to:

  • Respond to enquiries and requests for information.
  • Manage availability, bookings and requested services.
  • Communicate with customers regarding an enquiry or booking.
  • Manage payments, invoicing and administrative obligations where applicable.
  • Comply with legal and tax obligations.
  • Maintain the security and proper operation of the website.
  • Carry out website measurement or analytics where there is a valid legal basis and, where required, user consent.

4. Legal basis for processing

  • Pre-contractual measures and performance of a contract: to respond to requests relating to a possible booking and manage booked services.
  • Compliance with legal obligations: for tax, accounting, administrative and other statutory obligations.
  • Consent: where the user has given consent for processing that requires it.
  • Legitimate interests: where applicable to protect website security, prevent misuse or manage and defend possible legal claims while respecting users’ rights.

5. Data retention

Personal data will be retained for as long as necessary for the purpose for which it was collected.

Information relating to bookings, invoicing or contractual relationships may subsequently be retained for the periods required to comply with applicable legal and tax obligations or possible liabilities.

Where processing is based on consent, users may withdraw their consent at any time without affecting the lawfulness of processing carried out before withdrawal.

6. Recipients and service providers

Aventura Quads does not sell or rent users’ personal data.

Personal data may be processed by service providers necessary for our activities or website operation, such as hosting, email, forms, communications, payment services, technical tools or analytics services where applicable.

Data may also be disclosed to public authorities or other bodies where required by law.

7. Third-party services and international transfers

Certain communications, analytics or technology services may be provided by external companies and, in some cases, may involve processing outside the European Economic Area.

Where applicable, such processing must be carried out using mechanisms and safeguards provided for under European data protection legislation.

When users contact Aventura Quads through WhatsApp, they also use an external service governed by its provider’s own terms and privacy policies.

8. Your rights

Where applicable, users may exercise the following rights:

  • Access to personal data.
  • Correction of inaccurate data.
  • Erasure of personal data.
  • Restriction of processing.
  • Objection to processing.
  • Data portability.
  • Withdrawal of consent at any time where processing is based on consent.

To exercise these rights, please contact info@aventuraquads.com, specifying the right you wish to exercise and providing the information necessary to identify your request.

Where there are reasonable doubts concerning the identity of the person making a request, additional information may be requested solely for the purpose of verifying identity.

9. Complaints to the supervisory authority

If you believe that your personal data is not being processed in accordance with applicable law, you may lodge a complaint with the Spanish Data Protection Agency (AEPD) at www.aepd.es.

10. Children’s data

Bookings and requests involving minors should be managed by their parents, guardians or other legally responsible persons where applicable.

11. Security

Aventura Quads takes reasonable measures intended to protect personal data against loss, unauthorised access, alteration or improper disclosure.

12. Updates to this Privacy Policy

This Privacy Policy may be updated to reflect legal, technical or service-related changes. The current version will always be the version published on aventuraquads.com.

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